Welcome Bonus 100% up to $500 + 200 Free Spins
Plus 1 Bonus Crab on first deposit
Wagering
35× deposit + bonus
Free Spin Wagering
40× winnings
Max Bet (Bonus Active)
$5
Bonus Validity
10 days
Vinyl CasinoContacts

Contact Vinyl Casino

If you need assistance with your Vinyl Casino account or have a question about our services, contact our support team at support@vinylcasino.click. We aim to provide clear, helpful information so Australian players can get the assistance they need.

Vinyl Casino operates under two licences: one issued by the Autonomous Organisation of Financial Affairs (AOFA) in Comoros, and one issued by the Curaçao Gaming Authority (CGA) in Curaçao.
  1. OperatorRabidi N.V.
  2. AUD Withdrawal Limit$800/day · $10,500/month
  3. Withdrawal ProcessingWithin 3 business days
  4. Game TypesSlots, Live, Jackpot, Crash & more

How to get in touch

For support by email, write to support@vinylcasino.click. Email is the best way to provide the details needed to review your question. Please use the email address connected with your account where possible, and allow our team time to check the relevant information before replying.

Support usually replies within 24 hours, although response times can vary depending on the subject of your message, the information required and the number of enquiries being handled. Sending one complete message can help avoid delays and make it easier for the team to assist you.

When contacting support, include your account email or username, a short description of the issue and screenshots if relevant. Do not include your password or other sensitive security information in an email.

What we can help with

You can contact Vinyl Casino support about common account, payment and player safety questions, including:

  • Account access, profile questions and verification requirements
  • Deposit and withdrawal questions
  • Bonus terms and general promotion information
  • Technical problems, errors or website access issues
  • Responsible gambling requests, including requests for help managing your play or closing an account

Please explain what happened, when the issue occurred and any relevant transaction or reference details that are safe to share. This helps support understand your request and provide a more useful response. If your message concerns responsible gambling, say so clearly so it can be handled with appropriate care.